Returns & Refunds Policy

At Ditzy Doll, we want you to be completely happy with every purchase. Your satisfaction matters to us, and we stand by the quality of our products and the service we provide. If for any reason you’re not entirely satisfied with your order, returning it is simple and straightforward.

Return Eligibility

You can return any item within 30 days of receipt for a full refund, provided that:

The item is unused and in original condition
All original packaging, tags, and components are included
The product has not been damaged while in your possession

Refunds will be processed back to your original payment method once your return has been received and inspected.

How to Return Your Item

Please post your return to:

Ditzy Doll Ltd
Nova Building
Armcon Business Park
London Road South
Poynton
SK12 1LQ

To ensure we can process your refund promptly, please include:

Your full name
Your order number
A brief note stating the reason for return (optional but helpful)

We recommend using a tracked postal service when returning items, as we cannot accept responsibility for goods lost in transit.

Faulty or Damaged Items

If you receive an item that is faulty, damaged, or not as described, please contact us before sending it back by emailing sales@ditzydoll.co.uk. We will provide return instructions and, where applicable, cover the cost of return postage or arrange a replacement.

Items That Cannot Be Returned

Due to health and safety regulations, certain items cannot be returned once opened or used, including:

Makeup products
Skincare and cosmetics
Toiletries

If you are unsure whether your item qualifies for return, please contact us before opening it.

Our Commitment to You

We are a small, family-run business and we value each and every customer. We handle all returns with care and aim to process refunds within 3 working days of receiving your parcel. Our goal is to make your shopping experience with Ditzy Doll as smooth and enjoyable as possible – even if you decide to send something back.